The website internetservices.ae is operated by Mega Vision Audio & Video Systems (L.L.C). As an Authorized e& (Etisalat) channel partner, we (Mega Vision) are responsible for facilitating the selection and application process for e&(Etisalat)’s internet services. We provide information about various e& (Etisalat) internet plans, assist in signing up for these plans, and coordinate with e& (Etisalat) to ensure service activation.

We act solely as an intermediary, meaning we do not provide the actual internet services, customer support for connectivity issues, or billing services.All these are directly managed by e&.

As a channel partner of e& (Etisalat), we do not process, collect, or handle any payments from customers. Once your e& (Etisalat) service is activated, you will be billed directly by e& (Etisalat) as per the billing cycle associated with the selected plan.

The Authorized Channel Partner information can be verified on the official e& website with the below link

https://www.eand.ae/content/dam/etisalat/consumer/docs/general/authorised-channel-partners.pdf

e& (Etisalat) Channel Partners shall not be liable for any damages, losses, or inconveniences arising from delays in service activation, interruptions, technical issues, or other service-related problems provided by e& (Etisalat).

We are also not responsible for any indirect, incidental, or consequential damages, including loss of data or profits, resulting from the use or inability to use the services provided by e& (Etisalat).

Cancellation, Relocation or Modification of existing services should be addressed directly to e& (Etisalat) by calling e& customer service at 800101.

We will treat your personal information as confidential and will only disclose it in accordance with the United Arab Emirates laws concerning privacy rights, or if we believe it is necessary to comply with a requirement of the UAE law enforcement agencies. Unless you register your details on the website we do not collect personal information about you. If you do register on the website we will use your personal information for the following purposes:

- Processing your orders.

- To administer this website For statistical purposes to improve this website and its services to you.

- To notify you of products, special offers or competitions that may be of interest to you.

All payments for e& (Etisalat) services, including but not limited to home internet subscriptions, are handled directly by e& (Etisalat).

As a channel partner of e& (Etisalat), we do not process, collect, or handle any payments from customers. Once your e& (Etisalat) service is activated, you will be billed directly by e& (Etisalat) as per the billing cycle associated with the selected plan.

Customers are not required to make any deposits or advance payments to e& (Etisalat) Channel Partners at any stage. All payments are managed directly by e& (Etisalat) in accordance with their billing procedures.

Any payment issues, such as late payments, disputes, or billing errors, must be resolved directly with e& (Etisalat). We are not responsible for handling or resolving any payment-related concerns. 

You are required to provide accurate and up-to-date information when submitting your application for e& (Etisalat) services. Any delays or issues resulting from incorrect information provided by you will not be our responsibility

Once your service is activated, you must comply with the terms and conditions outlined in your agreement with e& (Etisalat), including payment deadlines, proper usage, and adherence to UAE telecommunications regulations.