internet services.ae (Megavision Audio Video Systems LLC) respects your privacy and is committed to protecting your personal information in accordance with applicable laws of the United Arab Emirates.
This Privacy Policy explains how we collect and use information when you visit our website, submit an enquiry, request a callback, or contact us regarding our products or services.
Information We Collect
When you submit a form or enquiry, we may collect information such as:
· Name
· Mobile or telephone number
· Email address
· Location or Emirate
· Product or service of interest
· Any other information you voluntarily provide
We may also automatically collect limited technical information such as your IP address, browser type, device information, pages visited and date/time of access for website security, analytics and improvement.
How We Use Your Information
We use the information you provide to:
· Respond to your enquiry;
· Contact you regarding the products or services you requested information about;
· Arrange a callback or appointment;
· Process and coordinate your service request;
· Provide customer assistance;
· Improve our website and services; and
· Comply with applicable UAE laws and regulatory requirements.
Customer-Requested Calls
When you voluntarily submit an inquiry or callback form on our website, you are requesting that Megavision and/or its authorized representatives contact you regarding your inquiry and the products or services you have requested. Accordingly, calls made in response to such a customer request are intended to address the customer's inquiry and are not unsolicited cold calls.We may contact you by telephone, SMS, WhatsApp or email, as appropriate to your inquiry.
Any communication will remain subject to applicable UAE laws and regulations, including applicable telemarketing requirements. UAE Cabinet Resolution No. 56 of 2024 specifically distinguishes marketing calls made at the request of the consumer from unwanted marketing calls.
Do Not Call Registry (DNCR)
Megavision respects the UAE Do Not Call Registry (DNCR) and applicable telemarketing regulations. Where you voluntarily submit your contact details through our website and request information, a callback, or assistance regarding our products or services, you are requesting to be contacted by Megavision and/or its authorized representatives in relation to that inquiry.
Under the UAE Telemarketing Regulations, marketing calls made at the request of the consumer are distinguished from unwanted marketing calls. Accordingly, information submitted through our website may be used to contact you regarding the specific inquiry or service you requested. We will continue to comply with all applicable UAE laws and regulatory requirements concerning telephone communications and telemarketing.
If you no longer wish to receive communications from us, you may contact us at any of the contact channels provided below.
Sharing of Information
We do not sell your personal information. Where necessary to respond to your enquiry or process your requested service, we may share relevant information with authorised service providers, telecommunications providers, technical/installation teams, technology providers or other parties involved in fulfilling your request. We may also disclose information where required or permitted by UAE law or a lawful request from a government or regulatory authority.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Your Privacy Choices
You may contact us if you wish to:
· Ask about personal information we hold about you;
· Request correction of inaccurate information;
· Withdraw consent where applicable; or
· Request that we stop using your information for promotional communications.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyses traffic, understand visitor behavior and enhance your experience. You can control cookies through your browser settings and, where applicable, our cookie-consent settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable UAE laws and regulations. The latest version will always be published on this website.
Contact Us
For any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Megavision Audio Video Systems LLC
Email: support@internetservices.ae
Phone: 054 338 6363
The information provided on this website is for general informational purposes only. Megavision Audio Video Systems makes reasonable efforts to keep the information relating to e& services accurate and up to date. However, service plans, pricing, features, terms, coverage and availability may change from time to time. Customers are advised to confirm the latest service details, pricing and applicable terms with e& before placing an order or activating a service.
Our Role as an e& Channel Partner
Megavision Audio Video Sytems operates as an authorized etisalat Channel Partner and assists customers with information, plan selection and the application process for eligible etisalat services. Megavision does not provide the underlying telecommunications or internet service. The actual service is provided by etisalat in accordance with etisalat's applicable terms and conditions.
Service activation, installation, technical support, service operation, billing, payments and ongoing customer support are handled directly by etisalat.
Service Availability and Performance
Megavision does not control the availability, coverage, network performance, installation schedule, speeds or continuity of e& services. Actual service availability, speed, performance and installation timelines may depend on factors determined by etisalat, including network availability, location, technical requirements and other applicable conditions. Accordingly, any information provided on this website regarding plans, speeds, pricing or availability should not be interpreted as a guarantee by Megavision that a particular service will be available or perform at a specific level.
Service-Related Issues
Once an etisalat service has been activated, matters relating to:
· Service availability or interruptions;
· Network performance;
· Installation;
· Technical issues;
· Billing or payments;
· Account-related matters; and
· Other matters concerning the actual etisalat service
are subject to etisalat's applicable terms, policies and customer-support procedures. Where appropriate, Megavision may assist customers in communicating or coordinating with etisalat, but Megavision does not control etisalat's service operations, technical decisions, billing or network infrastructure.
Third-Party Information and Links
This website may contain references or links to e& or other third-party websites and services. megavision is not responsible for the content, availability, policies or practices of third-party websites. Customers should review the applicable terms and conditions and privacy policies of the relevant third-party service provider.
Limitation of Responsibility
To the extent permitted by applicable law, Megavision shall not be responsible for losses, delays, interruptions or technical issues arising from the provision, installation, operation or performance of telecommunications services provided by etisalat. Nothing in this Disclaimer is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable UAE law.
Changes to This Disclaimer
Megavision may update or modify this Disclaimer from time to time to reflect changes in our services, business practices, applicable e& requirements or UAE laws and regulations.The updated version will be published on this website with the revised “Last Updated” date.
Contact Us
For any questions regarding this disclaimer, please contact:
Megavision Audio Video Systems LLC
Email: support@internetservices.ae
Phone: 054 338 6363
These Terms of Service (“Terms”) govern your use of this website and your interaction with Megavision Audio Video Systems LLC (“Megavision”, “we”, “us” or “our”). By using this website, submitting an inquiry, requesting information, or engaging with our services, you acknowledge that you have read and agree to these Terms. If you do not agree with these Terms, please do not use the website or submit an enquiry.
Our Role
Megavision operates as an authorized etisalat Channel Partner and assists customers with information, plan selection and the application process for eligible etisalat services. Megavision acts as an intermediary and does not provide the underlying telecommunications or internet service. The actual etisalat service is provided by etisalat and is subject to etisalat's applicable terms, conditions, policies and service requirements. Our role may include:
· Providing information about available e& plans and services;
· Assisting customers in selecting a suitable plan;
· Answering questions regarding available plans;
· Facilitating the submission of applications;
· Coordinating with e& regarding applications; and
· Providing updates regarding the application or activation process.
Information and Plan Details
We make reasonable efforts to ensure that information displayed on this website is accurate and current. However, e& may change its Plans, Prices, Promotions, Features, Eligibility requirements, Speeds, Availability or Service terms at any time. Accordingly, information displayed on our website should not be treated as a guarantee that a particular plan, price or service will remain available. Customers should confirm the final service details and applicable terms before activation.
Application and Service Activation
When you submit an application or inquiry through Megavision, we may facilitate the application with etisalat. Submission of an application does not guarantee; Approval, Service availability, Installation, Activation, A particular activation date, A particular internet speed or Eligibility for a particular plan. The final decision regarding service availability, eligibility, installation and activation is subject to etisalat's applicable procedures and requirements. Any activation or installation timeline provided by Megavision is an estimate and may change depending on circumstances determined by etisalat.
Customer Responsibilities
You agree to provide accurate, complete and up-to-date information when submitting an enquiry or application. You are responsible for ensuring that:
· The information provided to us is accurate;
· You provide any documents or information reasonably required for processing your application;
· You comply with the applicable terms and conditions of etisalat after activation; and
· You comply with applicable UAE laws and regulations.
You are expected to maintain respectful and professional communication with our sales representatives, processing agents, customer service personnel and other representatives. We reserve the right to limit further assistance where communication becomes abusive, threatening or inappropriate.
Megavision will not be responsible for delays or problems caused by inaccurate, incomplete or outdated information provided by you.
Billing and Payments
The actual etisalat service, including applicable subscription charges, billing and payment obligations, is governed by the agreement between the customer and etisalat. Where Megavision is acting solely as an etisalat Channel Partner, Megavision does not collect or process payments for the customer's etisalat subscription. Customers should make payments only through the payment channels authorized by etisalat and should refer to e& for billing, payment, refund and account-related matters.
Customer Support
Megavision may provide assistance relating to:
· Plan selection;
· Application status;
· General service information; and
· Coordination of the application process.
After activation, service-related matters such as technical problems, network interruptions, billing, account issues, service performance, upgrade/downgrade and cancellations are generally handled by e& in accordance with its applicable procedures. Where appropriate, Megavision may assist in directing request with etisalat.
Cancellation, Upgrade and Modification
Requests to cancel, upgrade, downgrade or otherwise modify an active etisalat service are subject to etisalat's applicable terms and procedures. Customers should contact etisalat directly for such requests by calling etisalat customer service on 800101, etisalat UAE App, etisalat website or other official etisalat communication channels. Any applicable cancellation charges, early termination fees, refunds or other financial adjustments are governed by the customer's agreement with etisalat.
Privacy and Personal Information
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable UAE data-protection requirements. Information submitted through our website may be used to respond to your enquiry, process your request and, where necessary, share relevant information with etisalat or other authorized service providers for the purpose of fulfilling your requested service. For more information, please refer to our Privacy Policy.
Customer-Requested Contact
When you voluntarily submit an inquiry or callback request through our website, you are requesting that Megavision and/or its authorized representatives contact you regarding your enquiry or the products and services you have requested information about. We may contact you using the contact details you provide, including by telephone, SMS, WhatsApp or email, subject to applicable UAE laws and regulations.
Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, designs, photographs, layouts and other materials, is owned by or licensed to Megavision or the relevant rights holder. Etisalat names, trademarks, logos and other intellectual property displayed on this website remain the property of their respective owners.
Nothing on this website grants you a right or licence to reproduce, modify, distribute or commercially use any protected content or trademark without the appropriate written permission.
Third-Party Services and Links
This website may contain references or links to e& and other third-party websites, platforms or services. Megavision does not control and is not responsible for the content, availability, policies or practices of third-party websites. Your use of third-party services may be subject to their own terms and conditions and privacy policies.
No Guarantee of Service Performance
Megavision does not control etisalat's network infrastructure, technical operations or service delivery. Therefore, Megavision does not guarantee:
· Continuous service availability;
· Particular internet speeds;
· Network performance;
· Installation dates;
· Service coverage;
· Activation times; or
· Uninterrupted connectivity.
Such matters are subject to e&'s network, technical capabilities, service terms and applicable conditions.
Limitation of Liability
To the extent permitted by applicable law, Megavision shall not be responsible for losses, delays, interruptions or technical problems arising from the provision, installation, operation or performance of telecommunications services provided by etisalat. Megavision shall not be responsible for indirect, incidental or consequential losses arising from the use or inability to use a third-party service. Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable UAE law.
Website Availability
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems. We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, technical or operational reasons.
Changes to These Terms
Megavision may update these Terms from time to time to reflect changes in our services, business practices, etisalat requirements or applicable laws and regulations. The updated version will be published on this website with the revised “Last Updated” date. Your continued use of the website after an updated version has been published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates. Any dispute arising from your use of this website or your dealings with Megavision shall be subject to the jurisdiction of the applicable courts of the UAE, unless otherwise required by applicable law or agreed in a separate contract.
Contact Us
For any questions regarding this Terms of Service, please contact:
Megavision Audio Video Systems LLC
Email: support@internetservices.ae
Phone: 054 338 6363